Introduction: The National Capital Territory of Delhi (NCT) comprises three local bodies, MCD, NDMC and Cantonment Board

 

1. Municipal Corporation of Delhi, MCD (http://www.mcdonline.gov.in)
On visiting the website (http://www.mcdonline.gov.in) >> Departments>> Complaints, we get the information as >> To decentralise administration and settle day-to-day complaints of citizens nearer their homes, entire MCD area has been divided into 12 zones. Complaints relating to insanitation, removal of dead animals, repairing of potholes, dangerous buildings, felling of trees on roads, stagnation of water, unauthorised constructions etc. can be lodged there for redressal. General Public can contact Assistant Public Relations Officer in their respective Zone during office hours for any civic complaint.

 

The below contact list is the list of Assistant Public Relations Officer (APRO) of each Zone with his contact details:

 

S.No

Zone

Wards

Contact Person

Telephone

1.

City

Minto Road, Nizamuddin, Darya Ganj, Jama Masjid,  Ballimaran,  Qassabpura,  Chandni Chowk,  Civil Lines

Roy Singh
APRO

23261527

 

2.

Central

Sewa Nagar,  Defence Colony ,  Jangpura ,  Bhogal ,  Okhla ,  Sriniwaspuri , Greater Kailash II,  Kalkaji ,  Tughalakabad ,  Sangam Vihar ,  Badarpur ,  Harkesh Nagar

R.S.Bhatnagar
APRO

29812700,
24359737

 

3.

South

Malviya Nagar,  Greater Kailash I ,  Hauz Khas , Gulmohar Park, R K Puram ,  Vasant Vihar, Mehrauli ,  Chatarpur ,  Saket ,  Deoll , Dr. Ambedkar Nagar ,  Madangir

R.S. Dagar
APRO

26522700, 9312952350

 

4.

Karol Bagh

East Patel Nagar , South Patel Nagar ,  Rajendra Nagar ,  Naraina ,  Beedanpura Dev Nagar ,  Kishanganj ,  Anand Parbat

Hans Raj
APRO

25812700
 

5.

Sadar Paharganj

Bazar Sitaram,  Paharganj ,  Subzi Mandi ,  Sadar Bazar ,  Qadam Sharif, Manakpura

D.R.Kardam
APRO

23512700

6.

West

Nangal Raya,  Pratap Nagar,  Subhash Nagar,  Tagore Garden,  Tilak Nagar,  Rajouri Garden, Raghubir Nagar,  Madipur, Pashchim Vihar,  Khyala, Gurunanak Nagar,  Hastsal, Uttam Nagar,  Karampura,  Ramesh Nagar

Pawan Kumar
APRO

25422700

 

7.

Civil Lines

Bhalswa Jahangirpur,  Burari,  Adarsh Nagar,  Pipalthala, Timarpur, G T B Nagar Rana Pratap Nagar,  Model Town, Kamla Nagar, Shastri Nagar

 

B.R.Dayal
APRO

23942700, 9968476906

8.

Shahdara (S)

Trilokpur, Dallupra , Mayur Vihar ,  Kondli ,  Shakarpur , Mandawali ,  Geeta Colony Lakshmi Nagar , Gandhi Nagar,  Raghbarpura ,  Krishna Nagar ,  Jagatpuri ,  Preet Vihar,  Vishwas Nagar , Shahdara ,  Vivek Vihar

 

 

Ram Rakhiram
APRO

22303700

9.

Shahdara (N)

Dilshad Garden, Seemapuri, Nand Nagari,  Gokulpur,  Rohtas Nagar ,    Bhagwanpur Khera,,  W Gorakh Park ,  Babarpur ,  Seelampur , Jafrabad ,  Ambedkar Nagar ,  Usmanpur ,  Yamuna Vihar ,  Maujpur ,  Qarawal Nagar ,  Mustafabad

 

Kishori Lal
APRO

22822700

10.

Rohini

Tri Nagar , Keshav Puram ,  Shakurpur ,  Saraswati Vihar, Shalimar Bagh , Pitampura , Rohini,  Badli , Rithala , Pahladpur Bangar, Bharat Nagar, Ashok Vihar

 

B.K. Gautam
APRO

27042700

11.

Narela

Bawana,  Kanjhawala,  Narela,  Alipur

 

Hoshiyar singh
APRO

27781300

12.

Najafgarh

Piragarhi, Sultanpur Majra , Mangolpuri (N) ,  Mangolpuri (S) ,  Nagloi , Mundaka ,  Roshanpura,  Isapur ,  Dabri,  Sagarpur ,  Matola,  Madhupur,  Bijwasan , Mahipalpur

Kishan Chand Bhardwaj
Asst.Commissioner

25323776, 9891964943

 

 

2. NDMC (http://www.ndmc.gov.in/Departments/Civil/Dept_CivilEng_Road.aspx)

 

Over-all in-charge - Chief Engineer (Civil-I)

23743243

Superintendent Engineer (Roads-I)

23367665, 41501353-60/3408

Superintendent Engineer (Roads-II)

23744790, 41501353-60/3508


On Receipt of complaints from citizens at Service Centres or Control Room, the work will be completed within:

1. Filling of pot holes

Two days

2. Patch repairs

One week

3. Removal of obstruction on road

One working day

4. Replacement of missing manhole covers

Two working days

5. Removal of malba from public land by owner

Notice to owner within 48 hours by the Health/Enforcement Dept.

6. Removal of Malba by NDMC, if owner fails to comply with notice

One week after issue of notice.

7. Decision on permission for road cut

Ten days after deposit of R.R. Charges.


Residents of respective area may approach Service Centres indicated below A.E./E.E./ S.E./C.E./Control Rooms for following complaints/ services:

1. Patch repairs

2. Removal of any obstruction on road

3. Replacement of missing manhole covers, gully gratings

4. Malba on public land

5. Public conveniences

6. Replacement of missing/broken fixtures

7. Drainage: Repairs of open and covered Storm Water drains including removal of stagnation of Rain water.

8. Desilting of underground storm water drains.

9. Repair of Bell Mouths.


Division Name

Service Centres

ROAD MAINTENANCE DIVISION – I

Executive Engineer (Road Maintenance-I)

 

Tel: 23388822

1. Janpath Lane , Service Centre

23722146

Jurisdiction:- Ashoka Road (from Gole Dak Khana to Windsor Circus), Bangla Sahib Lane, Hanuman Road, Hanuman Lane, Jai Singh Road, Jantar Mantar Road (from Tolstoy Marg to Ashoka Road) Janpath (from Scindia House to Windsor Circus), Janpath Lane, Sansad Marg (from Bank of Baroda to Patel Chowk), Rajpath (from Sansad Marg to Janpath)

2. Dr. Rajender Prasad Lane , Service Centre

23070591

Jurisdiction:- Firozshah Road (from Windsor Circus to Kasturba Gandhi Marg), Kasturba Gandhi Marg (Cycle Track), Canning Road, Jaswant Singh Road, Dr. Rajendra Prasad Road, Ashoka Road (from Windsor Circus to C-Hexagon) Janpath (from Windsor Circus to Rajpath),Atul Grove Road, Tolstoy Marg (from Janpath to Kasturba Gandhi Marg) Lanes:- Dr. R.P. Lane, (between Janpath to Dr. R.P. Road, behind Meridian Hotel), Connaught Lane, Tolstoy Lane No. 1 & 2, Electric Lane, Jaswant Singh Lane No. 1 & 2, Harish Chander Mathur Lane No. 1 (from K. G. Marg to Canning Road) Harish Chander Mathur Lane No. 2 (from Canning Road to Janpath) Lane behind Chander Lok Building, Canning Lane, Telegraph Lane, Social Welfare Lane, Atul Grove Lane, Lane behind Eastern Court, Cross Lane between T.T. No. 1 and T.T. No. 2.

3. C-II Flats, Tilak Lane , Service Centre

23382961

Jurisdiction:- Area bounded by India Gate, Tilak Marg, C-Haxagon, C-I/C-II Flats, Purana Quila Road, High Court, Dr. Zakir Hussain Marg, Kaka Nagar, Bapa Nagar, Pandara Road, Pandara Park.

4. Sanglimess, Service Centre

23070144

Jurisdiction:- Area bounded by BhagwanDass Road, Sikandra Road, Bengali Market and Babar Road area, Copernicus Road, Firozshah Road, Hailey Road, around Shanker Market, Barakhamba Road.

5. Scindia House, Service Centre (DRAINAGE)

23319122

Jurisdiction:- Road between Sikandra Road to Connaught Circus, Bapa Nagar, Kaka Nagar, Dr. Zakir Hussain Marg, C-Hexagon, area between Sansad Marg to Dr. Rajendra Prasad Road, Ashoka Road, Jai Singh Road, area from C-Hexagon to Mathura Road.

 

 

ROAD MAINTENANCE DIVISION – II


Executive Engineer, South End Lane


Tel: 23073515

1. Man Singh Road , Service Centre

23070592

Jurisdiction:- Akbar Road (from Moti Lal Nehru Roundabout to C-Hexagon), Prithvi Raj Road (from South End Road to Q Point), Aurangzeb Road (from Claridge Hotel to Q Point), Moti Lal Nehru Marg (from Moti Lal Nehru Roundabout Q Point), Shahjahan Road (from Q Point to C-Hexagon), Man Singh Road (from Q Point to Dr. Rajendra Prasad Road), Janpath (from Moti Lal Nehru Roundabout to Dr. Rajendra Prasad Road), Rafi Marg (from Krishi Bhawan Chowk to Sunheri Masjid Chowk), Maulana Azad Road (from Sunehri Masjid Chowk to Man Singh Road Chowk), Rajpath (from Vijay Chowk to C-Hexagon).

2. Golf Links, Service Centre

24648120

Jurisdiction: - Area bounded by Golf Links Colony, Bharti Nagar Colony, Lodhi Estate and Lodhi Garden.

3. Tees January Lane, Service Centre

23792974

Jurisdiction:- Area bounded by Tees January Marg, Prithviraj Road, Safdarjung Road, Kemal Attaturk Marg, Akbar Road.

4. Lodhi Colony under Safdarjung Flyover, Service Centre

24649238

Jurisdiction:- Area bounded by Lodhi Road/Colony, B. K.Dutt Colony, Karbala , Aliganj, Jor Bagh and Aurobindo Marg.

5. Khan Market, Service Centre (DRAINAGE)

24651429

Jurisdiction: - Area between Rajpath to B. K. Dutt Colony, between Dr. Zakir Hussain Marg to Safdarjung Road- Akbar Road periphery.

 

ROAD MAINTENANCE DIVISION – III

Executive Engineer (Road Maintenance-III)

Tel: 23368005

1. Moti Bagh, Service Centre (near Begam Zaidi Market)

26871825

Jurisdiction: - Area bounded by Moti Bagh, Shanti Path upto Railway Museum.

2. Netaji Nagar, Service Centre

26870235

Jurisdiction:- Area bounded by Sarojini Nagar, Netaji Nagar, Nauroji Nagar, Brig. Hoshiar Singh Road.

3. Laxmi Bai Nagar, Service Centre

24675490

Jurisdiction: - Area bounded Laxmi Bai Nagar, Aurobindo Marg, Ansari Nagar, and Birg. Hoshiar Singh Road upto Pillanji, East & West Kidwai Nagar.

4. Netaji Nagar, Service Centre (DRAINAGE)

26870235

Jurisdiction:- Moti Bagh, Netaji Nagar, Sarojini Nagar, Laxmibai Nagar, East & West Kidwai Nagar.

 

ROAD MAINTENANCE DIVISION - IV

Executive Engineer (Road Maintenance-IV)

Tel: 23344188

1. Malcha Marg Service Centre

23015745

Jurisdiction:- Sardar Patel Marg, San Martin Marg, Jesus & Marry Marg, Shanti Path between Kautilya Marg to Satya Marg, Niti Marg between Kautilya Marg to Panchsheel Marg Roundabout, Mother Teresa Crescent between Teen Murti, Chandergupta Marg upto Satya Marg, Nayya Marg upto Satya Marg, Malcha Marg, Dharam Marg, Kautilya Marg, Simon Bolivar Marg, Taj Place Marg, Officers Mess Road, Manas Marg, Gen. Artigas Marg, Cross Road 5,3,2 & 1 between Chandergupta Marg to Shanti Path, Kwame Nkruma Marg, Rajdoot Marg.

2. NehruPark Service Centre

24105035

Jurisdiction:- Vinay Marg, Afirca Avenue ( Between Satya Marg and Railway Bridge), Satya Marg, Niti Marg ( Between Panchsheel Marg and Moti Bagh flyover), Panchsheel Marg (Between Samrat Hotel and Ashoka Hotel Roundabout), Nayay Marg (Between Satya Marg and Moti Bagh Flyover Bridge), Chandergupta Marg ( From Satya Marg to Railway Museum), Cross Roads No. 2 to 5 at Niti Marg, Shanti Path (between Satya Marg and Moti Bagh Flyover Bridge), Service Roads around Chankya Cinema G-Avenue (between Satya Marg & Railway Bridge), D-I and D-II, Chankya Puri.

3. Dalhousie Road , Service Centre

23103347

Jurisdiction:- Hukmi Mai Marg, Dalhousie Road, South Block, Krishna Menon Marg, K. Kamraj Marg, Moti Lal Nehru Marg, Tyag Raj Marg, Sunheri Bagh Circus, Race Course Road, South Avenue, Rajaji Marg, Kushak Road.

4. Malcha Marg, Service Centre (DRAINAGE)

23794371

Jurisdiction:- Area bounded by S. P. Marg, Mother Teresa Crescent (from S. P. Marg to Teen Murti), South Avenue, Dalhousie Road, Teen Murti Marg, Kemal Attaturk Marg, Panchsheel Marg, Niti Marg, Nayaya Marg, Satya Marg, Vinay marg, Shanti Path, San Martin Marg, Malcha Marg, Officer Mess Road, Manas Marg, area around D-I and D-II Flats, Sata Sadan, Kautilay Marg, Chandergupta Marg, Cross Roads.
 

ROAD MAINTENANCE DIVISION – V

Executive Engineer (Road Maintenance-V)

Tel: 23742249

1.  G-Point, Service Centre, (behind RML Hospital)

23326494

Jurisdiction:- Shanker Road, Park Street, Mandir Marg, Kali Bari Marg, Udyan Marg, R.K. Ashram Marg (old), Scindia Road, Peshwa Road, R.K. Ashram Marg (from Gole Market to P.K. Road), Bhai Veer Singh Marg, Shaheed Bhagat Singh Marg (Gole Market to Bangla Sahib Marg Crossing), Bangla Sahib Marg (Bhagat Singh Marg crossing to P.K. Road)

Lanes:- Talkatora Garden Lane, Park Lane, Mandir Lane, Kali Bari Lane, Bhai Veer Singh Lane, Baird Lane, R.K. Ashram Lane, Doctors' Lane.

Colonies:- (Sector-I) Block No. 73 to 89, Lok Sabha and Rajya Sabha staff quarters, C&D blocks, Double Stories at Quarters between R.K. Lane, Mandir Marg, R.K. Ashram Marg, Andh Mahavidyalya, Gandhi Sadan (Sector-II) Between Peshwa Road, Bhai Veer Singh Marg, G.P.O. Baba Kharak Singh Marg, Park Street, Mandir Marg, A&B Blocks, Block No. 1 to 13, Samru Place, Willingdon Square, H block, President Estate Quarter, G-Point, Block No. 1 to 17, Baba Kharak Singh Marg, Block No. 1 to 79, Kali Bari Marg, Block No. 49 to 55, Block No. 43 to 48, Block No. 18 to 42, P&T Quarters, Block No. 1 to 29 (Sector-III-A) Electric Sub Station Gole Market, E-Block, Block No. 60 to 72, Double Storey Quarters-B, Block No. 85, Lady Harding Staff Quarters, Doctor's Lanes, T.T. Place Quarters, (area surrounded by Gole Market, Bhagat Singh Marg, Bangla Sahib Marg, P.K. Road R.K. Ashram Marg), (Sector-III-B) Gole Market, Shaheed Bhagat Singh Place, (others) Indoor stadium, back Service Lane, Bungalow No. 11 to 18 Park Street, Service Lane,-Birla Mandir, N.P. Boys, Sr. Sec. School, Mandir Marg, Service Lane-Police Station Mandir Marg, St. Thomas School, Nathu ki Bagichi, Service Lane-Garhwal Bhawan.

2. Traffic Training Park , Baba Kharak Singh Marg, Service Centre

23746201

Jurisdiction:- Shaheed Bhagat Singh Marg, Bangla Sahib Road, Baba Kharak Singh Marg, Raja Bazar Road, Road behind Emporia Complex, Jain Mandir Road, Lanes at Baba Kharak Singh Marg around Block No. 92 & 93, Road near Block No. 93-100, in front of Block No. 93-108, Park near Block No. 101-108, Park near block No. 93-100, Park near Block No. 89-92, near Block No. 85 & 86, near park, Block No. 84-83, near Block No. 89 & 90, near Block No. 70-79, near park Block No. 75 & 76, between Block No. 70-81, Inside T.T. Park, near Block No, 15 around park near Block No. 19 around park near Poly Clinic, near Block No. 17-22, near Jain Happy School, Block No. 25 to 28, In front of Block No. 34 to 38, Block No. 32 around park, Lane behind Bata Shop, Lanes at Bangla Sahib Road:- near Block No. 44, 54, 59, 50, 64 around park, 66, 68, 41 to 60, 96-108, Kali Mandir Lane, Road from Jain Mandir to Emporium Building, Road from Shivaji Stadium to Emporium Building, near Model Park and Union Academy School, near J.J. Cluster, Lanes between Block No. 1-8.

3. Church Lane , Service Centre

23326494

Jurisdiction:- All street furniture of 11 Murti, Mother Teresa Crescent, North Avenue, Baba Kharak Singh Marg, Madhadav Road, Talkatora Road, Rakab Ganj Road, Rafi Marg, Raisina Road, Jantar Mantar Road, Bishamber Dass Road, Sansad Marg, Pt. Pant Marg, Church Road.

4. Hanuman Road , Service Centre

23746198

Jurisdiction: - Area bounded by Connaught Place, including Radial Roads, Panchkuian Road upto Basant Lane and Minto Road upto NDMC limit.

5. Mandir Marg, Service Centre DRAINAGE

23346108

Jurisdiction: - Area bounded by Mandir Marg- Park Street, Shanker Road, Talkatora Road, Mother Teresa Crescent upto S. P. Marg, Talkatora Road to Gurudwara Rakab Ganj Road, North Block, Raisina Road, Rafi Marg from O Circus upto Rajpath, AIR Lane Mahadeva Road – Pt. Pant Marg – B. K. S. Marg – Connaught Place, Chelmsford Road, Panchkuian Road upto Lady Harding Medical College DIZ area Sector I, II, III & IV.